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Teletherapy session with counselor

We Offer Secure Video Telehealth Sessions


Due to the Coronavirus outbreak and our desire to support community health by ‘social distancing,’ our offices are providing services via online ‘video telehealth’ counseling sessions.

Secure Video Telehealth Counseling with a Licensed Mental Health Professional


Our office is currently providing counseling and mental health services via video telehealth sessions, due to the Coronavirus outbreak and our desire to support community health by social distancing. This is being done securely via Doxyme. Your provider will forward you instructions on how to access your telehealth therapy session before your appointment.Please be ready 5 minutes before your counseling session in a private room or location with access to a computer, phone or tablet that has an internet connection, and video camera. Feel free to text or call us at (210) 757-3782 anytime. 

Health Insurance

Most insurance carriers will be covering video telehealth with our providers. 

Your Telehealth Rights

  • I understand that the laws that protect the privacy and confidentiality of mental health information also apply to telehealth.

  • I understand that the technology used by San Antonio Authentic Counseling is encrypted to prevent the unauthorized access to my private mental health information.

  • I have the right to withhold or withdraw my consent to the use of telehealth during the course of my care at any time. I understand that my withdrawal of consent will not affect any future care or treatment.

  • I understand that my provider has the right to withhold or withdraw his consent for the use of telehealth during the course of my care at any time.

Your Telehealth Responsibilities

  • I will not record any telehealth sessions without written consent from my provider. I understand that my provider will not record any of our telehealth sessions without my consent.

  • I will inform my provider if any other person can hear or see any part of our session before the session begins.

  • I understand that I, not my provider, am responsible for the configuration of any electronic equipment used on my computer which is used for telehealth. I understand that it is my responsibility to ensure the proper functioning of all electronic equipment before my session begins.

  • I authorize my insurance to be billed for my telehealth sessions.

  • I agree to assume financial responsibility for any and all charges my health insurance company does not pay for telehealth services. This includes patient co-pay, co-insurance, policy deductible, and any and all non-covered services and the outstanding balance after the insurance company has submitted payment to San Antonio Authentic Counseling.

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